Terms and Conditions

SJM Wills & Associated Services Ltd (hereinafter referred to as “the Company”) is a member of the Institute of Professional Willwriters (hereinafter referred to as “IPW”) and it is mandatory that it operates in accordance with the IPW Code of Practice, copies of which are available free of charge either from the Company or from the IPW at the address at the bottom of this document. Any instances of non compliance with the IPW Code of Practice should be addressed to the IPW. The purpose of these terms and conditions is to explain to you what your rights and obligations are and what rights and obligations the Company has. The terms of this agreement are governed by English laws and any dispute shall be resolved within the jurisdiction of the courts of England and Wales.

Both the Company and the IPW are keen to ensure that the Company provides its services to the highest standards within the profession and in compliance with the Code of Practice. We would be grateful if you would spend a few moments completing an on line questionnaire at https://www.ipw.org.uk/public/review-a-member   Alternatively a paper version of the questionnaire can be obtained from the Company or the IPW at either of the addresses below.

1) Fees

The Company’s fees for writing Wills and for any additional products or services are below. – Valid from 31/12/2018 to 31/12/2020 – All fees are fixed, include taxes & costs.

Payment (by cheque or BACS) required on completion of documents to your satisfaction

Single Will£120
Single Lasting Power of Attorney (LPA)£180
Mirror Wills – (two documents drafted as a ‘matched pair’ for husband & wife or a couple)£240
Registration of LPA – (all documents completed and sent to Court of Protection for Registration)£75
Property Will Trust – (a trust drafted into a Will which passes property to nominated beneficiaries but allows someone to occupy the property while they need to)£75
Discretionary Will Trust – (a trust drafted into a Will which allows trustees to decide whom of a group of named beneficiaries can inherit, when, and by how much)£100
Severance of Joint Tenancy – (changes joint ownership of property to ‘tenants in common’ which enables the owners to gift their share of the property in their Will)£75
Updates and amendments – (Only applies to updates of documents originally drafted by SJM Wills)£60
Document Storage – (safe storage of documents in a tamper evident, waterproof envelope in an insured document archive with free access at any time) (additional fee of £5pa if payments are not made by standing order)£35

1) Our Obligations

  1. The Company usually operates a two visit system. The first visit is to discuss your situation and your requirements and to obtain as much information as possible to enable us to draft your documents.
  2. A second visit will be arranged to return your documents, to explain them to you so that you can be sure that they meet your requirements and to supervise the signing of them.
  3. The Company is obliged to give you best advice. In some cases this may require additional products or services, provided at extra cost either by the Company or another company recommended by us. You are under no obligation to take up any product or service, but the Company may require you to sign a disclaimer if you choose not to follow the advice provided by the Company.
  4. The Company may require you to sign a disclaimer if you instruct us to draft any product or service in a way that is contrary to our advice.
  5. Any advice that is given by the Company is based on its understanding of law, practices and procedures at the date of this agreement. The Company is not responsible for any consequences arising from any future changes in law, practices or procedures.
  6. The Company has Professional Indemnity Insurance of £2million to cover claims and losses worldwide (except in the United States and Canada) arising as a result of any negligent act by it. Should you have any queries regarding the insurance, please contact Johnston Park McAndrew at Fifth Floor, Trinity Point, New Road, Halesowen B63 3HY.
  7. The Company has Public Liability Insurance of £5million to cover claims and losses or damages worldwide (except in the United States and Canada) arising from action by it. Should you have any queries regarding the insurance, please contact Johnston Park McAndrew at Fifth Floor, Trinity Point, New Road, Halesowen B63 3HY.
  8. The Company reserves the right to withdraw from any transaction if it is unable to complete any transaction in whole or in part but if it does so, it will write to you immediately and you will not be liable to pay any fees.
  9. The costs of correcting any error or omission on the part of the Company shall be borne entirely by the Company.
  10. The Company will provide advice free of charge in matters relating to this transaction for its lifetime.

2) Your Obligations

  1. The validity, accuracy and suitability of any documents that we provide will partly depend upon the honesty, completeness and accuracy of your answers to our questions. The Company therefore requires you to be open and honest with the information that you provide to us. The Company is not responsible for any consequences arising from inaccurate or incomplete information provided by you.
  2. To provide sufficient evidence of your identity to enable the Company to confirm your identity and/or comply with Money Laundering Regulations.

3) Timescales

  1. Your completed documents will be available for signing 14 days from the date on which the Company has all the information that it requires to complete your documents.
  2. In the event that the Company is unable to meet the above timescale then you will be able to renegotiate this agreement or you can cancel it without any obligation to pay any fees.
  3. If you are unable to provide all of the information that the Company requires to draft your documents within 28 days of this agreement then you will be liable to pay half of the total fees on the 28th day after this agreement. Any fees paid at this time will be deducted from your final invoice.

4) Payment

Payment will be required, in full, on completion of the documents to your satisfaction.

5) Complaints

  1. If you are not happy with any aspect of service provided by the Company, you should first of all contact our Director, Sue Mason whose telephone number is 01489 578931.
  2. If you wish to make a complaint about any aspect of service provided by the Company, you must, in the first instance write to our Director, Sue Mason at 39 Poppy Close, Locksheath, Southampton, Hampshire SO31 6XS. They will acknowledge your letter within 5 days of receipt and then investigate the circumstances of your complaint and write to you with the results of their investigation within 56 days of receipt of the complaint. If we do not find in your favour we will provide you with information about the IPWADR service – see next item.
  3. If you are not happy with the results of the investigation by the Company, you can contact the Institute of Professional Willwriters who operate an Alternative Dispute Resolution process called IPWADR that will consider your complaint. Please note that you MUST raise your complaint with the Company before you can access the IPWADR. The contact details for IPWADR are IPWADR, Trinity Point, New Road, Halesowen, B63 3HY – http://www.ipw.org.uk/professional/making-a-complaint
  4. d) These complaints procedures do not prevent you from seeking other means of redress

6) Use of Personal Information

The legal basis on which any personal information that the Company collects from you, or that you provide to it, will be processed is as follows. This information may be collected during meetings, [by completing a contact form on the Company website,] in correspondence or in telephone conversations.

  1. Personal information may be processed by the Company for a number of legitimate purposes, including:
    To carry out its obligations under this agreement.
    To provide you with information, products and/or services which the Company believes may be of interest to you, provided that you have given your consent.
    For accounting purposes and statistical analysis.
  2. The Company will maintain client files for a period of 6 years after your death, or for a period of 6 years after you have notified us in writing that your document(s) have been revoked, whichever event occurs first.
  3. The Company may disclose your personal information to its partner firms and/or sub-contractors who it relies on to be able to provide its services to you, but in doing so it will ensure that they apply the same or greater controls in terms of data protection as the Company does.
  4. The Company may also disclose your personal information in the following circumstances:
    If the Company or substantially all of its assets are acquired by a third party, in which case personal information held by us about our customers will be one of the transferred assets..
    To prevent fraud or if required to do so by law.
  5. Other than as provided in sections (a) to (d) above, the Company will not disclose any personal information to anyone outside of the Company without your specific permission.
  6. Whenever the Company processes personal information as described in sections (a) to (d) above it will ensure that it always keeps the Personal Data rights of you and anyone whose personal information that you provide in high regard and will take account of these rights. You have the right to object to this processing and if you wish to do so, please contact the Company at the address below. Please bear in mind that if you object, it may affect the ability of the Company to carry out its obligations under this agreement and/or to provide products or services to you.
  7. All personal information will be held by the Company under appropriate security and within the European Union.
  8. You have a right to request a copy of the personal information provided by you that the Company processes. If you would like a copy of some or all of this personal information, please contact the Company at the address below.
  9. The Company wants to make sure that personal information that it processes is accurate and up to date and you may ask it to correct or remove information that you think is inaccurate.
  10. If you wish to raise a complaint on how your personal information has been handled, please contact us and we will investigate further. If you are not satisfied with our response or believe we are not processing your personal information in accordance with the law, you can complain to the Information Commissioner’s Office (ICO). Their contact details are given at the bottom of this page.

SJM Wills & Associated Services Ltd

39 Poppy Close
Hampshire SO31 6XS


Tel 01489 578931

Institute of Professional Willwriters

Trinity Point
New Road
B63 3HY


Tel 0345 2572570

Information Commissioner’s Office

Wycliffe House
Water Lane


Tel 0303 123 1113